How to report content

01 /07

Overview

Community galleries are only as good as the content in them. If you come across a pet, a template, or anything else that shouldn't be there (it's not yours and was shared without permission, it's inappropriate, or it's just broken), you can let the team know.

Reports go through the in-app Give feedback form. The team reviews every report and follows up promptly, removing content that breaks the rules.

You'll need to be signed in to send a report. This guide walks through where to find the form, what details to include, and what happens once you've sent it.

02 /07

Before you start

Reporting happens inside the PicoPixel app, so you'll need to be signed in first.

Open the app at app.picopixel.io.
If you're not signed in yet, sign in with Google or GitHub when prompted.
Click your account at the bottom of the left sidebar, then choose Your account.
In the Your-account sidebar, open Give feedback.

That screen has a Send Feedback form with a Subject and a Description field, that's where your report goes.

NOTE

The same Give feedback form handles bug reports, suggestions, and content reports. There's no separate "report" button, just describe what you found in the form and the team will route it.

03 /07

What to include

A good report is specific. The team can act much faster when they don't have to guess what you're talking about. Keep the Subject short and clear, something like Report: <what the content is>.

In the Description, cover three things:

What the content is, a pet, a template, or something else.
Where it is, paste the exact URL, or the exact name as it appears in the gallery. For pets that's a link from /pets; for templates, a link from /templates.
What's wrong, copyright, inappropriate material, spam, broken, or malicious. Spell out the problem in a sentence or two.

The more precise you are, the quicker the team can find the content and take action. If you have more than one item to report, list each one with its own location and reason.

04 /07

Reporting a copyright issue

If something in the gallery uses your work, or work you represent, without permission, say so clearly in your report.

WARNING

For a copyright report, include all three of these so the team can verify ownership: identify the rightful owner, state your relationship to the work (you are the owner, or you act on their behalf), and point to where the original lives (the page, repository, or store where it was first published). The team reviews these and removes infringing content under the Terms.

This applies to anything bundled into the content (images, fonts, icons, and other assets), not just the headline pet or template. If you submitted the content yourself and later realize you didn't have the rights to share part of it, report that too so it can be taken down.

05 /07

Other issues

Inappropriate, offensive, harmful, or not safe for a general audience.
Illegal, anything that breaks the law.
Spammy, junk submissions, repeated low-effort uploads, or misleading listings.
Broken or malicious, a template that won't open, a sprite that fails to load, or a link pointing somewhere it shouldn't.

In each case, paste the location and describe the problem the same way. Prohibited content is defined in the Terms, and reports help the team enforce those rules.

06 /07

What happens next

Once you send the form, the report reaches the team. They:

Review the report against the Terms.
May follow up with you if they need more detail to act on it.
Take appropriate action, removing the content, contacting the person who submitted it, or both.

Infringing or prohibited content is removed under the Terms. You generally don't need to do anything else after sending the form.

TIP

If you can't reach the in-app form, or you'd rather report by email, you can write to hello@picopixel.io. Include the same details: what the content is, where it is, and what's wrong, so the team can act without going back and forth.

07 /07